Research/Buyer's sheet买家手册
Service robots in Southeast Asia: prices, rent, warranty and what breaks
东南亚服务机器人：价格、租金、保修与故障
What a cleaning or delivery robot costs to buy or rent here, what the warranty covers and what voids it, who fixes it and how fast, what breaks, and whether it pays against a Singapore or Jakarta wage. Published numbers where they exist, and the gaps named where nobody publishes.
在这里买或租一台清洁或配送机器人要多少钱，保修覆盖什么、什么情况下失效，谁来修、多快修好，什么容易坏，以及对照新加坡或雅加达的工资它划不划算。有公开数字的地方给数字，没人公布的地方指出缺口。
中文版由我们自行翻译，表格、图表和来源保留英文。如有歧义，以英文版为准。
A restaurant owner in Kuala Lumpur can rent a serving robot for RM59 a day. A cleaning contractor in Singapore cannot find a published price for the same robot anywhere. That is the state of the service robot market in Southeast Asia in 2026: a few makers with mature product lines, distributors who quote by phone, warranties that vary by country, and almost no public information on what breaks or who fixes it. This sheet collects what is published, says what is not, and gives a buyer the questions to ask.
It covers the robots most often found in our tracker: Pudu and Keenon for food service and hotels, Gausium, LionsBot and Avidbots for cleaning, and the humanoids and quadrupeds that appear as pilots. Numbers read on a maker's or distributor's own page are verified; reseller lists and reviews are reported; a value we could not find is marked unverified and said so.
01Who makes them
| Maker | Lines a buyer here meets | Scale | Evidence |
|---|---|---|---|
| Pudu Robotics 普渡 (Shenzhen) | BellaBot and KettyBot serving robots, FlashBot and HolaBot delivery, CC1 and SH1 cleaning, T300 and T600 industrial, the D9 biped | Distributors in every country in our tracker; Singapore and Malaysia prices by quote or day rate | Pudu support and distributor pages13 verified |
| Keenon Robotics 擎朗 (Shanghai) | DinerBot T3 to T11 for restaurants, ButlerBot W3 for hotels, KleenBot C20 to C55 for cleaning, S100 and S300 heavy load, XMAN humanoids, X101 and M102 for hospitals | More than 100,000 service robots shipped to 70-plus countries by its own count; Series D of US$200 million in 2021; a Hong Kong listing reported under consideration | Keenon releases; CB Insights1011 reported vendor claims |
| Gausium 高仙 (Shanghai) | Phantas small-space 4-in-1, Scrubber 50 and 75, Omnie for airports, Vacuum 40, Beetle | IDC's number one commercial cleaning robot supplier for 2025 by shipments and revenue; more than 9,400 customers; its Singapore arm is a subsidiary of the facilities firm SIMPPLE and names Changi Airport | Gausium pages1213 verified as vendor claims |
| LionsBot (Singapore) | LeoScrub and the Leo family, sold as robots-as-a-service | Singapore-made; more than 2,500 robots deployed in 30-plus countries by December 2024; revenue up 19% in 2025 with a wider loss | Vulcan Post; DealStreetAsia14 reported |
| Avidbots (Canada) | Neo 2 floor scrubber | At Changi since 2018 through the Singapore partner Globotix | Avidbots news15 verified |
| Brain Corp (US) | BrainOS autonomy inside other makers' scrubbers, for example Tennant | More than 50,000 robots and 5.3 million autonomous hours in the first half of 2026; no Asian presence stated | Brain Corp16 reported vendor claim |
02What they cost
| Robot | Buy | Rent | Market | Evidence |
|---|---|---|---|---|
| Pudu BellaBot | US$15,900 | About US$335 a month including install, mapping and support | United States, reseller | RobotSourced listing4 reported |
| Pudu BellaBot and KettyBot | by quote | RM59 and RM39 a day; one Facebook post quotes RM1,200 a month for a KettyBot | Malaysia, Xtrike | Xtrike site3 verified day rates |
| Pudu KettyBot Pro | from US$14,000 | About US$479 a month | United States and Australia | Review site5 reported |
| Pudu, any model | not published | Not published; Ourglass rents PuduBot 2, FlashBot and T300 and says it handles all maintenance, repairs and updates | Singapore | Jewel Robotics, Next Robotics, Ourglass6 verified as an absence of prices |
| Keenon restaurant and hotel robots | Rp98 to 300 million | Not published | Indonesia, PT Fokus Diagnostic | ANTARA7 reported |
| Food-running robots, class | US$8,000 to 20,000 | US$300 to 1,000 a month with support and maintenance bundled | General | Trade summaries unverified |
| Cleaning robots, class | from 330,000 baht | Not published | Thailand, Sun Robotics | Sun Robotics8 reported |
| UBTech Walker humanoid | above about US$80,000 | About US$5,000 a month | China | Trade reports reported |
| Unitree G1 humanoid | ¥85,000 base, about US$13,500 abroad | Event hire from US$5,000 a day in Singapore | China; Singapore, Weston Robot | Weston event page9 verified |
The pattern: makers do not publish prices, distributors in Malaysia and Indonesia do, Singapore distributors do not, and the rental bundle (install, mapping, support, maintenance) is the product most buyers actually get. A buyer comparing a Singapore quote against the US list price should expect the local rental to carry the service that the list price leaves out.
03What the warranty says
Pudu's support page is the clearest public statement from any maker, so we quote it. The warranty period "may vary by country and is subject to local laws"; the Malaysian dealer offers one year. In warranty, "distributors provide maintenance services to end-users, and Pudu Robotics provides free maintenance spare parts and technical support". After warranty, "distributors pay for the maintenance of spare parts and provide maintenance services to end-users". The warranty is void for "damage caused by unauthorized modification, disassembly, shell opening, and maintenance under unofficial guidance", and for collision, burning, water, oil, sand, overload and improper charging. An extended warranty can be bought only while the original runs. Head office support is Monday to Friday, 09:30 to 21:00 China time, with a claim that customer service responds within 15 minutes.1 verified
In the United States and Canada, Pudu sells a care plan: one installation, four preventive visits a year, unlimited on-site repair with no charge for labour, travel or faulty parts, a two-hour service response and fixes "in as fast as 2 business days"; a basic plan has two visits and remote troubleshooting first. Neither price is published and neither plan is offered in this region.2 verified No Singapore distributor publishes service hours, response times or spare parts lead times. unverified as an absence.
04What breaks
| Failure | What we know | Evidence |
|---|---|---|
| Power and charging | Loose plugs, damaged cords, depleted batteries and charger faults are the first two of four failure classes a Chinese repair shop names for delivery robots. Pudu tells owners to charge stored robots every three months and keep them above 60%. | Repair shop blog; Pudu FAQ171 reported, FAQ verified |
| Drive motors | The third class: a motor that is noisy or silent. | Same blog reported |
| Sensors | The fourth class: the robot "cannot see its surroundings". Pudu's handling rules say protect the LiDAR and never lift the robot by its tray or head. | Same; Pudu FAQ verified |
| Water, oil and dust | Warranty exclusions name collision, water, oil, sand and overload, which is the maker's own list of what it sees. Robots "cannot be soaked in water, but light splashing is allowed". The KettyBot is IP20, with no water protection at all, on floors that are hosed daily. | Pudu support; review15 verified exclusions |
| Blocked routes | A robot that cannot pass a chair does no work; reviews put blocked routes beside water as the everyday failure of serving robots. | Review reported |
| Who repairs | Chinese press describes scarce repair skills, poor after-sales, long repair cycles and high costs; before JD.com's repair network, a defective Unitree went back to Hangzhou whole. In Singapore, Malaysia and Indonesia we found no multi-brand repair firm for commercial service robots. | 163.com; our searches18 verified press, absence unverified |
For the environmental reasons behind these failures, and the tests that catch them before a robot goes on site, see our duty spec.
05Does it pay
The arithmetic is the same for every buyer: payback in months equals the robot's price plus integration, divided by the monthly labour cost displaced times the share of the job the robot actually does, minus the robot's running cost, minus the service and the fallback labour. Every term except the price is a utilisation or reliability assumption, which is why vendors quote the low end and buyers model the high end.
| Case | Robot cost | Wage it competes with | Reading |
|---|---|---|---|
| Serving robot on Malaysian day rate | RM59 a day, about RM1,500 a month at 26 days | RM1,700 a month, the national minimum wage | The robot rents for less than one minimum-wage server, so it pays if it replaces most of one person's carrying. It does not clear tables or take orders. estimate |
| Serving robot bought in the United States | US$15,900 plus service | A Singapore food-service wage floor of S$2,000 to 2,500 a month | About 10 months of a Singapore wage; payback inside two years if it does most of one person's carrying and needs little attention. Each half-hour of daily human attention costs a fifth of the saving. estimate |
| Cleaning robot in Singapore | by quote; S$20,000 used as an illustration | S$2,080 to 2,700 a month, the cleaning wage floors from 1 July 2026 | Under EDGE, an SME can claim up to 70% of cost within a S$100,000 annual cap, which at the ceiling cuts the illustrative price to S$6,000 and the payback to three months of a cleaner's wage. The support level for robots under EDGE is not yet published. estimate |
| Humanoid on rent | about US$5,000 a month | S$2,080 in Singapore; about S$450 in Jakarta | About three Singapore cleaners or fourteen Jakarta minimum wages, at about half a human's productivity by the maker's own 2026 figure. Humanoid labour substitution does not pay here at 2026 prices; single-purpose robots can. estimate |
Singapore's grant history is why so many robots are there. The Productivity Solutions Grant paid up to 50% of a pre-approved robot's cost, capped at S$30,000 a company a year and S$15,500 a robot, with the buyer paying first and claiming in four to six weeks;19 verified it closed on 29 September 2026 and the EDGE grant replaced it the next day at up to 70% for SMEs.20 verified The grant pushes venues to buy through registered vendors, which is also why the rental bundle dominates.
06What to ask before you sign
- The warranty period in this country, in writing, by subsystem: whole robot, battery, drive, sensors, screen.
- Who repairs it and where: on site, at the distributor, or shipped to the maker; and the turnaround for each.
- Spare parts held in this country, by part, and the lead time for the rest.
- Service hours and response time, and whether a weekend fault waits until Monday in China.
- What voids the warranty, and whether a repair by an authorised third party keeps it.
- The ingress rating and the floor, against the floors you actually hose, mop or flood.
- The rental bundle's contents: mapping, re-mapping after a layout change, software updates, replacement during repair.
- Data: what the robot records, where it goes, and who at the maker can log in.
- The exit: what happens to the robot, the map and the data at the end of the rental.
- Grant eligibility: whether the vendor and the model are registered for EDGE, and who files.
Sources
- Support, warranty and FAQ, Pudu Roboticsread Sep 2026
- PUDU Care service plans, United States and Canadaread Sep 2026
- Xtrike Robotics, Malaysia: day rates and warrantyread Sep 2026
- Pudu BellaBot listing, RobotSourced2026
- KettyBot review and pricing, antonrobots.com26 Aug 2026
- Service robots for rent, Ourglass Singaporeread Sep 2026
- Keenon robots introduced at FHTB 2022 with prices, ANTARA2022
- Cleaning robots, Sun Robotics and AI, Thailandread Sep 2026
- Unitree event hire rates, Weston Robot Singaporeread Sep 2026
- Keenon Robotics ranked number one in catering delivery robot exports, PR Newswire4 Nov 2024
- Keenon Robotics financials, CB Insights
- IDC 2025: world's number one commercial cleaning robot supplier, Gausium13 Jul 2026
- About Gaussian Robotics Singaporeread Sep 2026
- LionsBot's cleaning robot business, Vulcan Post10 Dec 2024
- Avidbots Neo to be deployed at Changi Airport17 Jul 2018
- Brain Corpread Sep 2026
- Common faults of delivery robots, a Chinese repair shop's guide13 Jul 2024
- JD.com's robot repair network, Science and Technology Daily via 163.com19 Aug 2026
- PSG grant for Keenon robots, KeenOn Singaporeread Sep 2026
- EDGE grant, Enterprise SingaporeSep 2026
吉隆坡的餐厅老板可以用每天 59 令吉租一台送餐机器人。新加坡的清洁承包商在任何地方都找不到同一台机器人的公开价格。这就是 2026 年东南亚服务机器人市场的现状：几家产品线成熟的厂商，靠电话报价的经销商，因国家而异的保修，以及几乎没有关于什么容易坏、谁来修的公开信息。这份手册汇集已公开的信息，指出未公开的部分，并给买家列出该问的问题。
它覆盖我们追踪表中最常见的机器人：餐饮和酒店用的普渡与擎朗，清洁用的高仙、LionsBot 和 Avidbots，以及以试点形式出现的人形和四足机器人。在厂商或经销商自己页面上读到的数字为verified；转售商报价和评测为reported；找不到的数值标注unverified并明说。
01谁在制造
| Maker | Lines a buyer here meets | Scale | Evidence |
|---|---|---|---|
| Pudu Robotics 普渡 (Shenzhen) | BellaBot and KettyBot serving robots, FlashBot and HolaBot delivery, CC1 and SH1 cleaning, T300 and T600 industrial, the D9 biped | Distributors in every country in our tracker; Singapore and Malaysia prices by quote or day rate | Pudu support and distributor pages13 verified |
| Keenon Robotics 擎朗 (Shanghai) | DinerBot T3 to T11 for restaurants, ButlerBot W3 for hotels, KleenBot C20 to C55 for cleaning, S100 and S300 heavy load, XMAN humanoids, X101 and M102 for hospitals | More than 100,000 service robots shipped to 70-plus countries by its own count; Series D of US$200 million in 2021; a Hong Kong listing reported under consideration | Keenon releases; CB Insights1011 reported vendor claims |
| Gausium 高仙 (Shanghai) | Phantas small-space 4-in-1, Scrubber 50 and 75, Omnie for airports, Vacuum 40, Beetle | IDC's number one commercial cleaning robot supplier for 2025 by shipments and revenue; more than 9,400 customers; its Singapore arm is a subsidiary of the facilities firm SIMPPLE and names Changi Airport | Gausium pages1213 verified as vendor claims |
| LionsBot (Singapore) | LeoScrub and the Leo family, sold as robots-as-a-service | Singapore-made; more than 2,500 robots deployed in 30-plus countries by December 2024; revenue up 19% in 2025 with a wider loss | Vulcan Post; DealStreetAsia14 reported |
| Avidbots (Canada) | Neo 2 floor scrubber | At Changi since 2018 through the Singapore partner Globotix | Avidbots news15 verified |
| Brain Corp (US) | BrainOS autonomy inside other makers' scrubbers, for example Tennant | More than 50,000 robots and 5.3 million autonomous hours in the first half of 2026; no Asian presence stated | Brain Corp16 reported vendor claim |
02价格
| Robot | Buy | Rent | Market | Evidence |
|---|---|---|---|---|
| Pudu BellaBot | US$15,900 | About US$335 a month including install, mapping and support | United States, reseller | RobotSourced listing4 reported |
| Pudu BellaBot and KettyBot | by quote | RM59 and RM39 a day; one Facebook post quotes RM1,200 a month for a KettyBot | Malaysia, Xtrike | Xtrike site3 verified day rates |
| Pudu KettyBot Pro | from US$14,000 | About US$479 a month | United States and Australia | Review site5 reported |
| Pudu, any model | not published | Not published; Ourglass rents PuduBot 2, FlashBot and T300 and says it handles all maintenance, repairs and updates | Singapore | Jewel Robotics, Next Robotics, Ourglass6 verified as an absence of prices |
| Keenon restaurant and hotel robots | Rp98 to 300 million | Not published | Indonesia, PT Fokus Diagnostic | ANTARA7 reported |
| Food-running robots, class | US$8,000 to 20,000 | US$300 to 1,000 a month with support and maintenance bundled | General | Trade summaries unverified |
| Cleaning robots, class | from 330,000 baht | Not published | Thailand, Sun Robotics | Sun Robotics8 reported |
| UBTech Walker humanoid | above about US$80,000 | About US$5,000 a month | China | Trade reports reported |
| Unitree G1 humanoid | ¥85,000 base, about US$13,500 abroad | Event hire from US$5,000 a day in Singapore | China; Singapore, Weston Robot | Weston event page9 verified |
规律是：厂商不公布价格，马来西亚和印度尼西亚的经销商公布，新加坡的经销商不公布，而多数买家实际拿到的产品是租赁套餐（安装、建图、支持、维护）。拿新加坡报价与美国标价比较的买家应当明白，本地租金里包含了标价之外的服务。
03保修条款怎么说
普渡的支持页面是所有厂商中最清楚的公开表述，我们在此引用。保修期"可能因国家而异，并受当地法律约束"；马来西亚经销商提供一年保修。保修期内，"经销商向终端用户提供维护服务，普渡提供免费维修备件和技术支持"。保修期后，"经销商承担维修备件费用并向终端用户提供维护服务"。保修在"未经授权的改装、拆解、开壳以及在非官方指导下的维修"造成的损坏，以及碰撞、烧毁、进水、进油、进沙、过载和不当充电的情况下失效。延保只能在原保修期内购买。总部支持时间为周一至周五北京时间 09:30 至 21:00，并声称客服在 15 分钟内响应。1 verified
在美国和加拿大，普渡销售服务计划：一次安装、每年四次预防性巡检、不限次数的上门维修且不收人工、差旅和故障配件费用、两小时服务响应、"最快 2 个工作日"修复；基础计划为两次巡检并优先远程排障。两种计划都未公布价格，也都不在本地区提供。2 verified 没有一家新加坡经销商公布服务时间、响应时间或备件交期。作为"未发现"，标注unverified。
04什么容易坏
| Failure | What we know | Evidence |
|---|---|---|
| Power and charging | Loose plugs, damaged cords, depleted batteries and charger faults are the first two of four failure classes a Chinese repair shop names for delivery robots. Pudu tells owners to charge stored robots every three months and keep them above 60%. | Repair shop blog; Pudu FAQ171 reported, FAQ verified |
| Drive motors | The third class: a motor that is noisy or silent. | Same blog reported |
| Sensors | The fourth class: the robot "cannot see its surroundings". Pudu's handling rules say protect the LiDAR and never lift the robot by its tray or head. | Same; Pudu FAQ verified |
| Water, oil and dust | Warranty exclusions name collision, water, oil, sand and overload, which is the maker's own list of what it sees. Robots "cannot be soaked in water, but light splashing is allowed". The KettyBot is IP20, with no water protection at all, on floors that are hosed daily. | Pudu support; review15 verified exclusions |
| Blocked routes | A robot that cannot pass a chair does no work; reviews put blocked routes beside water as the everyday failure of serving robots. | Review reported |
| Who repairs | Chinese press describes scarce repair skills, poor after-sales, long repair cycles and high costs; before JD.com's repair network, a defective Unitree went back to Hangzhou whole. In Singapore, Malaysia and Indonesia we found no multi-brand repair firm for commercial service robots. | 163.com; our searches18 verified press, absence unverified |
这些故障背后的环境原因，以及在机器人进场前就能发现问题的测试，见我们的工况规范。
05划不划算
每个买家的算法都一样：回本月数等于机器人价格加集成费用，除以被替代的月人工成本乘以机器人实际完成的工作比例，再减去机器人的运行成本、服务费和备用人工。除价格外的每一项都是利用率或可靠性的假设，这就是为什么厂商报低值、买家按高值建模。
| Case | Robot cost | Wage it competes with | Reading |
|---|---|---|---|
| Serving robot on Malaysian day rate | RM59 a day, about RM1,500 a month at 26 days | RM1,700 a month, the national minimum wage | The robot rents for less than one minimum-wage server, so it pays if it replaces most of one person's carrying. It does not clear tables or take orders. estimate |
| Serving robot bought in the United States | US$15,900 plus service | A Singapore food-service wage floor of S$2,000 to 2,500 a month | About 10 months of a Singapore wage; payback inside two years if it does most of one person's carrying and needs little attention. Each half-hour of daily human attention costs a fifth of the saving. estimate |
| Cleaning robot in Singapore | by quote; S$20,000 used as an illustration | S$2,080 to 2,700 a month, the cleaning wage floors from 1 July 2026 | Under EDGE, an SME can claim up to 70% of cost within a S$100,000 annual cap, which at the ceiling cuts the illustrative price to S$6,000 and the payback to three months of a cleaner's wage. The support level for robots under EDGE is not yet published. estimate |
| Humanoid on rent | about US$5,000 a month | S$2,080 in Singapore; about S$450 in Jakarta | About three Singapore cleaners or fourteen Jakarta minimum wages, at about half a human's productivity by the maker's own 2026 figure. Humanoid labour substitution does not pay here at 2026 prices; single-purpose robots can. estimate |
新加坡的补贴历史解释了为什么那里机器人这么多。生产力解决方案补助金曾支付预审批机器人成本的最多 50%，每家公司每年上限 3 万新元、每台机器人 15,500 新元，买家先付款、四到六周后报销；19 verified 该计划于 2026 年 9 月 29 日结束，次日由 EDGE 补助金接替，中小企业最高可获 70%。20 verified 补贴促使场所通过注册供应商购买，这也是租赁套餐占主导的原因。
06签约前要问的问题
- 本国的保修期，书面、按子系统列明：整机、电池、驱动、传感器、屏幕。
- 谁来修、在哪修：上门、经销商处还是寄回厂商，以及各自的周期。
- 本国持有的备件，按零件列明，以及其余零件的交期。
- 服务时间和响应时间，周末故障是否要等到中国的周一。
- 什么情况下保修失效，授权第三方维修是否保留保修。
- 防护等级与地面，对照你实际冲洗、拖洗或积水的地面。
- 租赁套餐包含什么：建图、布局变更后重新建图、软件更新、维修期间的替换机。
- 数据：机器人记录什么、发到哪里、厂商哪些人能登录。
- 退出：租赁结束时机器人、地图和数据如何处理。
- 补贴资格：供应商和型号是否已登记 EDGE，由谁申报。